Introduction:

This website is operated by Roxbury Homestead, a division of Roxbury Group Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Roxbury Homestead. We provide this website—including all information, products, and services available on it—on the condition that you accept all the terms and conditions outlined here.

By visiting our site or purchasing something from us, you are using our Service and agree to be bound by these Terms of Service. These terms apply to everyone who uses the site, including (but not limited to) browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. By accessing any part of the site, you agree to follow and be bound by these terms.

Section 1 – Online Store Terms

By using our site, you confirm that you’re at least the legal age in New Zealand, or that you’ve given permission for any minors under your care to use it. You agree not to use our products for any illegal or unauthorized purposes. You must not upload or share any harmful code, including viruses or malware. Breaking these terms may result in your access being immediately revoked.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your content may be transferred across networks without encryption and may be adapted to meet technical requirements. You agree not to copy, sell, or exploit any part of our service or website without our written permission. Section headings are for convenience only and don’t affect the meaning of the terms.

Section 3 – Accuracy of Information & Updating of same

We do our best to provide accurate and up-to-date information, but we can’t guarantee it. Content on this site is for general reference only and shouldn’t be your only source for making decisions. Historical information may appear and is provided for reference only. We may update the site at any time, but we’re not obligated to do so. It’s your responsibility to stay informed about changes.

Sometimes, our website or services may contain errors or missing details—such as in product descriptions, prices, promotions, shipping fees, delivery times, or availability. We reserve the right to fix these issues, update information, or cancel orders at any time—without prior notice—even after you’ve placed an order.

We’re not obligated to update or clarify any information on the site or related platforms unless required by law. Just because a section shows a specific update or refresh date doesn’t mean all content has been revised.

Section 4 – Products 

All products are currently available only online and may be limited in quantity. Returns and exchanges follow our Return & Refund Policy. We try to display product colours and images as accurately as possible, but we can’t guarantee how they appear on your screen. We may limit sales by person, or region and we may restrict quantities. Product descriptions and prices may change at any time without notice. We may discontinue products at any time. Although we take pride in the products that we offer, we don’t guarantee that products will meet your expectations or that any issues will be fixed.

Section 5 – Changes to Products and Prices

Prices may change without notice. We may modify or discontinue any part of our service at any time, without warning. We’re not responsible for any changes, suspensions, or discontinuations that affect you or others.

Section 6 – Fair Ordering & Account Accuracy

We reserve the right to refuse, limit, or cancel any order at our discretion. This may include restricting quantities per person, per household, or per order—especially if multiple orders are placed using the same account, billing address, or shipping address.

If we make changes to or cancel an order, we’ll do our best to contact you using the email, billing address, or phone number provided at the time of purchase.

We also reserve the right to block or limit orders that appear to be placed by resellers, distributors, or others purchasing for commercial resale.

To help us process your order smoothly, you agree to provide accurate and up-to-date account and payment information—including your email address and if applicable, payment details—and to update them promptly if anything changes.

Section 7 – Shipping & Delivery

We aim to dispatch all orders within 7  business days of receiving proof of payment. However, due to the handmade nature of our products and operational capacity, please allow up to 21 business days for dispatch. If we anticipate any delay beyond the 7 day  timeframe, we will make reasonable efforts to notify you. 

If your purchase (or part of it) is required by a specific date, please contact us directly before placing your order. We will endeavour to accommodate your request, but additional shipping costs may apply. These costs must be paid in full prior to dispatch.

Once your order has been shipped, we will email you a tracking number so you can follow its progress. Delivery timeframes may vary depending on your location and the courier or postal service used. Roxbury Homestead is not liable for delays once an order has been handed over to the carrier.

We are not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, courier disruptions, pandemics, or other force majeure events. In such cases, we will make reasonable efforts to communicate with you and fulfill your order as soon as practicable.

Section 8 – Prohibited Uses

In addition to anything else outlined in these Terms, you must not use our site or its content for any unlawful or harmful purpose. This includes (but isn’t limited to):

• Violating our intellectual property rights or those of others

• Harassing, abusing, insulting, harming, defaming, intimidating, or discriminating against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

• Submitting false or misleading information

• Uploading or spreading viruses, malware, or any code that could damage or disrupt the website

• Collecting or tracking other people’s personal information

• Engaging in spam, phishing, fraud, scraping, or crawling

• Using the site for obscene or immoral purposes

• Trying to bypass or interfere with the site’s security features

If you violate any of these rules, we reserve the right to immediately end your access to our services or website.

Section 15 – Changes to Terms

We may update these Terms and Conditions from time to time. Changes take effect immediately upon being posted to our website. It’s your responsibility to check this page periodically for updates. Continued use of our site or services means you accept any changes. 

Section 16 – Governing Law

These Terms of Service, along with any separate agreements we make to provide you with our services, are governed by the laws of New Zealand. That means any matters relating to your use of our site or purchases from Roxbury Homestead will follow New Zealand law.

Section 17 – Contact Information

If you have any questions about these Terms and Conditions, or need help with an order, you can reach us at:

Roxbury Homestead Email: christine@roxbury.nz       Phone: 027 4466386    Location: New Plymouth, New Zealand