Privacy Policy – What We Collect & Why

We respect your privacy and only collect personal information that helps us process your orders, provide customer support, and improve your experience with Roxbury Homestead.

The types of personal information we collect depend on how you interact with our website and services. “Personal information” means anything that identifies you or could reasonably be linked to you.

1. What We Collect

We collect personal information to process orders, provide customer support, and improve your experience. This may include:

Contact details: Name, address, phone number, email
Order details: Billing/shipping address, payment confirmation
Account details (if applicable): Username, password, security questions
Customer support messages: Any information you include when contacting us

You may choose not to provide certain details, but this may limit your ability to use some features (like placing an order).Personal details you provide during checkout are protected by our secure website (SSL).

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your purchase
Respond to customer service inquiries
Improve our website and services

We do not sell or rent your personal information to third parties.

3. How We Store and Protect Your Information

Your data is stored securely through WordPress.com’s hosting infrastructure. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, disclosure, or misuse.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary to:

Process payments (e.g. POLi) When you choose POLi at checkout, you’ll be redirected to POLi’s secure payment environment to complete your transaction. We do not see or store your banking login details — POLi manages this process safely on your behalf. Please see their information page (use link below) for more information
Ship your order (e.g., courier services)
Comply with legal obligations

These providers are required to protect your data and use it only for the services they provide.

5. Cookies and Tracking

WordPress.com automatically uses cookies to improve site performance and user experience. These may include:

Essential cookies: Required for basic site functionality
Analytics cookies: Help us understand how visitors use the site
Third-party cookies: May be set by embedded services (e.g., YouTube, payment processors)

You can manage cookie preferences through your browser settings. For more details, see WordPress.com cookie policy.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted (where applicable)

To make a request, contact us using our contact page or by emailing us on admin@roxbury.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to our website. Please check this page periodically for updates. Our last update was 01.11.2025

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Roxbury Homestead Email: admin@roxbury.nz Phone: +64 67511773 Location: New Plymouth, Taranaki, New Zealand